Editorial Complaints Policy

Last updated: 24-7-2023

Clearway CBD Online Magazine is committed to maintaining the highest standards of journalistic integrity, accuracy, and fairness. We strive to provide reliable and engaging content to our readers. However, we acknowledge that there may be occasions when individuals wish to raise concerns or make complaints about our editorial content.

Clearway CBD Online Magazine values feedback from our readers and takes all complaints seriously. This Editorial Complaints Policy outlines the procedure for making a complaint and how we handle and resolve complaints related to our editorial content.

Making a Complaint:

  1. Complaint Eligibility: This policy applies to complaints related to our editorial content, including articles, blog posts, features, and opinion pieces. It does not cover advertising or user-generated comments.
  2. Complaint Submission: Complaints should be submitted in writing via email to [insert complaint email]. Please include the following information in your complaint:
    • Your name and contact information
    • Date and title of the article or content in question
    • Details of the specific concern or complaint, including the reason for your dissatisfaction and any supporting evidence or references
  3. Timeliness: Complaints should be submitted within a reasonable timeframe from the date of publication of the content in question.

Handling of Complaints:

  1. Acknowledgment: Upon receiving your complaint, we will send you an acknowledgment email to confirm that your complaint has been received. We will strive to acknowledge complaints within [insert timeframe] working days.
  2. Investigation: We will conduct a thorough investigation of the complaint, which may include reviewing the relevant content, consulting with the involved parties, and considering any supporting evidence or references provided. We will handle your complaint in an objective, fair, and transparent manner.
  3. Response: Once the investigation is complete, we will provide a written response to your complaint via email. This response will outline the findings of our investigation, any actions taken or proposed, and the rationale behind our decision. We aim to respond to complaints within [insert timeframe] working days from the date of acknowledgment.
  4. Confidentiality: We will handle all complaints and related information confidentially and in accordance with applicable data protection laws. We may need to share relevant details with involved parties for the purpose of investigation and resolution.

Appeals:

If you are dissatisfied with our response to your complaint, you have the right to appeal. To initiate an appeal, please reply to the response email within [insert timeframe] days, clearly stating the reasons for your appeal and any additional information or evidence to support your case.

Upon receiving an appeal, we will conduct a further review of the complaint, taking into account the grounds for the appeal and any new information provided. We will strive to provide a final response within [insert timeframe] working days.

Contact Us:

If you have any questions or need assistance with submitting a complaint, please contact us at [email protected].  We are committed to addressing your concerns and improving our editorial standards based on your feedback.

Thank you for helping us maintain the quality and integrity of Clearway CBD Online Magazine’s content.